Refund Policy 

100% 7 Day Money Back Guarantee We even send you the return shipping labels to print if you don't like our products!

Our products are quality built and packaged very well. Each product comes with $100 insurance or more on larger orders from UPS for damage that occurs because of shipping. 

Buyer must ship item in original condition within 7 Days of UPS delivery. 

North Rustic Design will issue a refund within 2 Business Days of receiving your return.

On custom orders we do not accept returns unless a mistake is made by North Rustic Design in manufacturing. Please view our pictures, videos, and ask any questions you may have prior to placing a custom order. An order is considered custom if it is not available for purchase directly from our website. 

How many returns have you had?

After shipping 100,000's of different products we have had so few returns you a get a 7 day no hassle $$ back guarantee. 

UPS Shipping Chart  We are located in Eau Claire Wisconsin (Red on Map) 


  • Red 1 Business Day
  • Blue 2 Business Days
  • Orange 3 Business Days
  • Green 4 Business Days